Data Deletion Instructions

Request Deletion By Email

Email admin@w2m-trading.com (admin [at] w2m-trading [dot] com) with the subject "AIBO data deletion request" and include:

• the channel you used, such as Facebook Messenger, Instagram, WhatsApp, or Telegram;
• the business account or page you contacted, such as W2M Trading or Momen Medhat;
• your handle, display name, phone number, or other identifier used in that conversation;
• the approximate date of the conversation.

Request Deletion In The Same Channel

You may also message the same Facebook Page, Instagram professional account, WhatsApp number, or Telegram bot you contacted and write: "Please delete my AIBO conversation data." Include the approximate date of the conversation.

What We Delete

After verifying the request, authorized staff will locate the matching conversation and CRM profile and delete or anonymize personal data held in AIBO, including message history, channel identifiers, profile details, CRM notes, lead status, and follow-up records tied to that requester.

What May Be Retained

Some limited records may be retained when necessary for security, fraud prevention, audit integrity, dispute resolution, legal obligations, platform compliance, or to prove that a deletion request was completed. Retained records are minimized where possible.

Response Time

We aim to acknowledge deletion requests within 7 days and complete valid requests within 30 days unless additional verification or legal retention is required.

Facebook And Instagram App Removal

You may also remove the AIBO app connection from your Facebook settings. Removing the app can stop future access through that connection. To remove previously stored AIBO support or CRM records, please submit a deletion request using the steps above.

Contact

Questions about deletion requests can be sent to admin@w2m-trading.com (admin [at] w2m-trading [dot] com).