Privacy Policy

Information We Process

When you message a connected W2M Trading or Momen Medhat business account, AIBO may process information provided by the communication channel and by your conversation, including:

• channel identifiers, such as Facebook Page-scoped IDs, Instagram-scoped IDs, Telegram chat IDs, WhatsApp chat IDs, and related page or account IDs;
• public or channel-provided profile details, such as display name, username or handle, profile picture URL when available, and the channel used;
• message content, media attachments, captions, delivery status, timestamps, and conversation history;
• CRM information created by authorized staff, such as lead status, category, tags, follow-up notes, customer preferences, and scheduled actions;
• operator replies, AI-assisted draft content, review actions, audit records, and technical logs needed to secure and operate the service.

How We Use Information

We use this information only to provide and improve customer communication and CRM operations, including to:

• receive, route, and display customer conversations to authorized staff;
• send human-reviewed replies and attachments through the channel where the conversation occurred;
• manage leads, follow-ups, pipeline status, and customer support history;
• generate supervised AI draft replies for staff review before sending;
• protect the service, verify webhooks, prevent misuse, troubleshoot delivery, and maintain audit records;
• comply with applicable law, platform policies, and valid deletion or security requests.

Meta Platform Data

For Facebook Messenger and Instagram, AIBO processes Meta-provided user data only for the connected business messaging experience described above. We do not sell Meta user data, use it for unrelated advertising, or transfer it except to service providers that help operate AIBO under confidentiality and security obligations.

Sharing

We share information only as needed to operate the service: with the messaging platforms used to receive and send messages, with hosting/security/service providers that operate AIBO on our behalf, with authorized W2M Trading staff, or when required by law or platform policy. We do not sell personal information.

Requests From Public Authorities

W2M Trading LLC requires a review of the legality of any request from a government or other public authority before disclosing personal information processed through AIBO. We verify that the request has a valid legal basis, comes from an authorized authority, and identifies the information sought. Requests that cannot be validated are not fulfilled unless disclosure is otherwise required by applicable law.

Retention

Conversation and CRM records are retained while needed for customer support, lead management, service quality, security, audit, dispute resolution, and legal or platform compliance. When data is no longer needed, or when a valid deletion request is approved, records are deleted or anonymized unless retention is required for legal, security, fraud prevention, dispute, or compliance reasons.

Security

AIBO uses administrative, technical, and access controls appropriate for a customer messaging system. Provider credentials and tokens are encrypted server-side, webhook signatures are verified where supported, reviewer access is restricted, and operational access is limited to authorized personnel.

Your Choices And Deletion Path

You may request access, correction, or deletion of personal data processed by AIBO. Email admin@w2m-trading.com (admin [at] w2m-trading [dot] com) or message the same Facebook Page or Instagram professional account where the conversation happened with the phrase: "Please delete my AIBO conversation data." Include the channel used and approximate conversation date so we can locate the correct record.

For detailed deletion instructions, visit /data-deletion.

Contact

For privacy, security, or data deletion requests, contact admin@w2m-trading.com (admin [at] w2m-trading [dot] com).